Returns & Refunds
Last updated November 2026
We want you to love your fabric. This policy sits alongside your rights under the Australian Consumer Law.
Change of mind
Because fabric is cut to length especially for your order, cut fabric can’t be returned for change of mind. Unused, un-cut items (bags, homewares, accessories) may be returned within 14 days in original condition — return postage is at your cost.
Faulty or incorrect items
If an item is faulty, damaged in transit, or not what you ordered, contact us within 14 days of delivery with a photo. You’re entitled to a repair, replacement or refund as required by the Australian Consumer Law, and we’ll cover return postage for faulty items.
How to start a return
Email [email protected] with your order number and reason. We’ll reply with the next steps. Refunds are made to your original payment method once we receive the item.